Last revised on: October 20, 2021
This Service Level Agreement (the “SLA”) will become part of the Terms of Service between Holmusk and Customer that references this document or the documentation located at Terms of Service. The SLA describes the uptime commitment Holmusk makes to Customer in the provision of the Services pursuant to an Order Form entered into between Holmusk and Customer. The Order Form, together with the Terms of Service, constitute the “Agreement” between Holmusk and Customer.
This SLA was updated October 20, 2021. Holmusk reserves the right to periodically modify the SLA, and such modification will automatically become effective in the subsequent Renewal Service Term.
Notwithstanding the foregoing, Company does not warrant that the Customer’s use of Services will be uninterrupted or error-free; nor that the Services, Documentation and/or the information obtained by the Customer through the Services will meet the Customer's requirements beyond what is described in the Agreement; and is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
Company shall have no responsibility or liability of any kind, whether for breach of warranty or otherwise, arising or resulting from: (a) Customer’s or Authorized Users’ use of any version of the Software or the Services other than the then-current unmodified version provided to Customer; (b) any problems which are not errors; (c) problems caused by failed Internet connections or other hardware, software or equipment which is not owned, controlled or operated by Company; (d) nonconformities resulting from misuse, abuse, negligence, or improper or unauthorized use of all or any part of the Services, Software, or Documentation; (e) problems or errors caused by Customer’s, Authorized Users’, or other third party’s products, services or equipment; or (f) modification, amendment, revision, or change to the Software or the Services by any party other than Company or Company-authorized representatives.